Leadership

Mark Churella, Sr.

EXPERIENCE: Mark entered into the industry in 1984 as an insurance agent in the family owned agency of Financial Designs, Inc. which was founded by his father, Robert G. Churella, Sr. in 1970. Mark was appointed President and CEO of Financial Designs, Inc. in 1988. Under his leadership the FDI Group was established in 1990 to serve as the controlling entity of the growing number of companies. Today, there are nine affiliates thriving under the FDI Group umbrella which exemplifies his commitment of creative business development to bring the best solutions, the best people and the best service to the marketplace.

SPECIALTY: Mark oversees the strategic direction, development and implementation of the enterprise investment strategy and provides direction to leadership functions and business organizations to meet the enduring needs of our customers. Mark earned a B.A. degree from the University of Michigan in 1979 and is a licensed Property & Casualty, Life & Health Insurance Producer.

YEARS IN INDUSTRY: 37

JOB HIGHLIGHTS: Working alongside his late Father, Robert Churella, for 36 years.

PERSONAL INTEREST: Husband of 43 years | Father of 3 Sons & 3 Daughter In-Laws | 7 Grandchildren | Cycling & Mt Biking | Beat the Streets Detroit

Ryan Churella

EXPERIENCE: Ryan started his career in 2010 as an Account Executive for CompOne Administrators was promoted to Vice President of Operations in 2014. In his current role, he shares in the day-to-day oversight and support of all FDI Group business affiliates and focuses on specific growth enablers, including performance metrics, important strategic partnerships, and leadership initiatives. As a member of the executive leadership team, Ryan manages a number of organization-wide processes and activities, driving seamless strategies and execution across the enterprise.

SPECIALTY: Ryan is a member of The FDI Group executive board and has played a leadership role in the expansion of technology engagement and was instrumental in the successful implementation of numerous corporate initiatives to ensure stability and continuity of service to our customers. Ryan earned a B.A. degree from the University of Michigan and is a licensed Property & Casualty Insurance Producer.

YEARS IN INDUSTRY: 12

JOB HIGHLIGHTS: Ryan is passionate about building upon the company started by his Grandfather over 50 years ago. Being able to work alongside his Grandfather, Father and older Brother is something he will always cherish.

PERSONAL INTEREST: Husband | Father of 3 | Family |Golf | Northern Michigan | Waterskiing | Michigan Wrestling

FAVORITE QUOTE: He who is not courageous enough to take risks will accomplish nothing in life. – Muhammad Ali

Bruce Stubbs

EXPERIENCE: Bruce began his career with The FDI Group of companies as Vice President of Sales in 2005. He led efforts in sales and business development and was an integral member in the financial planning, pricing, and cost management activities within the claims management companies. In 2006, Bruce was appointed to the position of Executive Vice President and Chief Operating Officer of AbsencePlus, SCA, ManageAbility and Startech Software. He holds the same title for two additional FDI Group companies, MAI IME and Rizikon, which were both formed in 2015.

Prior to joining FDI Group, Bruce entered into the industry in 1988 as an Account Executive for a rehabilitation and vocational provider. He then took a role with a regional TPA as an Account Executive in 1991. During his fourteen years, he held a number of posts finishing his tenure as Vice President of Sales in 2005. His experience included Claims Administration, Managed Care Products, and Independent Adjusting Services in the P&C Insurance markets.

Bruce is a member of the Knights of Columbus and a veteran of the U.S. Armed Services having served as a Military Police Officer. He firmly believes that God, AA (staying sober 31 years), hard work and helping others was the Key to his success, stating “Faith will move mountains but it is a good Idea to bring a shovel while you wait!”

SPECIALTY: Bruce is responsible for ensuring that the appropriate people, processes and tools are in place to enable delivery of services and for building a culture of continuous improvement within the companies. He integrates work across the core operations and quality assurance operations, and coordinates with other functions including Information Technology, and Risk Management, to support business success and provide value to customers.

YEARS IN INDUSTRY: 32

JOB HIGHLIGHTS: Helping injured workers get back to work since 1989, assisting patients in their recovery from injuries, and growing a successful business while also inspiring others to grow professionally is very rewarding.

PERSONAL INTERESTS: Father of 3 | Family & Friends | Humanitarianism | Sobriety Volunteer | Golfing | Traveling | Riding Motorcycles | Boating

FAVORITE QUOTE | It is hard to fail, but it is worse never to have tried to succeed. – Theodore Roosevelt

Jayne Schefke

Jitender Sunke

Jitender Sunke is the chief technology officer for the FDI Group. Jitender oversees all aspects of information technology, information security, data, and analytics. He also supports the growth of FDI’s business by partnering with the internal teams and business units on IT and analytics-related revenue generating programs.

Before joining the FDI Group, Jitender spent over 15 years at ITC Holdings Inc. as an Enterprise Resource Planning Applications Manager. Before this position, Sunke worked in various industries, including healthcare, utilities, electronics, and automotive.

Jitender first joined The FDI Group as a director of applications & infrastructure, overseeing activities such as client services, product development, cyber security, and operations support.

Sunke attended Osmania University in Hyderabad, India, where he completed a Bachelor’s degree in Electronics and a Master’s degree in Computer Applications. Sunke is a PMI Certified Project Management Professional.

Robert Dewey, MBA

EXPERIENCE: In 2018, Rob joined the FDI Group and CompOne Administrators, attracted by the Family owned culture, and seeing the need to provide a customer friendly Service Partner for clients frustrated with being lost and forgotten by their TPA partners. Rob’s duties now include CompOne, SCA and AbsencePlus.

His career in insurance began as a College intern with the Accident Fund Insurance Company of America, was hired on as a Claim Adjuster while continuing his education.  The Accident Fund began a startup Alternative Risk Division, which included Self Insured and Assigned Risk claim services, and he was on the leadership team, overseeing the Claim Adjusting Teams and Account Management.

After successfully growing the Accident Fund TPA, he then moved to Citizens Insurance, and became head of Operations for Citizens Management (CMI), which at the time was the largest Michigan TPA and Excess Insurance Carrier. He oversaw the expansion into new lines and additional territories for CMI, where their success lead to the Sale to York Risk Services Group, a growing National TPA.

At York Risk Services Group, his role expanded to Vice President of Client Services over National Self Insured and Large Deductible clients. During this time, he consulted with National and Fortune 500 companies on Risk Management solutions to drive down their total cost of risk, and leading multiple Teams of Account Managers from Coast to Coast.

SPECIALTY: A licensed Property & Casualty Insurance Producer, with a Focus on Excess Insurance Markets while achieving an Associate in Claims (AIC) Insurance Designation. Holding an Executive MBA from the prestigious Eli Broad College of Business at Michigan State University. Having had the opportunity to be involved with Third Party Administration from Startup, to Large Regional, to National level services. He found that while the size and complexity of the client may differ, the needs and problems are similar.  It’s about delivering on promises made, and being a partner during all phases of the business cycle.

YEARS IN INDUSTRY: 21

JOB HIGHLIGHTS: The ability to deliver insurance solutions involves many schools of knowledge from areas of Law, Finance, Risk, Actuarial, to Software is an enjoyable experience.  This requires constant learning, solving new challenges, and innovation.

PERSONAL INTERESTS: Volunteer | Treasurer | Golf | Gardening | Collector of Literary Works

FAVORITE QUOTE: I find the harder I work, the more luck I seem to have. – Thomas Jefferson

Erica Healander

Experience: Erica joined the FDI Group of companies in 2021 as the Vice President of People Operations and Enterprise Risk Management and was promoted to Chief People Officer in 2023. Erica’s roots in the risk management and insurance industry run deep with over 25 years of experience. She started her career as a student assistant in the Risk Management & Workers’ Compensation department at Eastern Michigan University where she was promoted to Manager of Risk Management. She later served as the Director of Risk Management at the University of California where she implemented the campus’ enterprise risk management program. Erica also has experience in client services with national third-party administrators, specializing in self-insured public entities.

Specialty: Erica is focused on our greatest asset, our people! She is responsible for organizational transformation, employee development, overall human resource functions and managing our operational, strategic, and compliance-related risks. Her combined experience in the insurance industry along with her Master’s Degree of Human Resource Management & Organizational Development, makes her an exceptional Chief People Officer and EVP of Enterprise Risk Management.

Years in Industry: 26

Job Highlights: The mentors – not many people grow up saying they want to be a risk manager when they grow up, but the mentorship Erica had at the beginning of and throughout her career made her fall in love with the practice and commit her career to the industry.

Personal Interests: Mom of 1 | Family | Boating | DIY Projects | Volunteering | Helping Others

Favorite Quote: You must be the change you wish to see in the world. – Mahatma Ghandi

Michelle Hibbard

EXPERIENCE: Michelle started her career with The FDI Group of companies in 2010, joining the CompOne team as a claims specialist. In 2013, Michelle was appointed to the position of Claims Manager and later promoted to Vice President of Claims in 2016. Michelle’s duties now include CompOne and SCA.

Joining the insurance industry in 1988 as a claim services data-entry clerk for Citizens Insurance, she had the intent to seek out a profession that would provide stability and afford opportunities for growth. She also worked at Gallagher-Basset as a Senior Claims Representative for six years. Throughout her tenure she has continued to learn various aspects of the insurance, sales and customer service industry.

Michelle attended Lansing Community College with studies in psychology and business. She is a licensed adjuster in the State of Michigan.

SPECIALTY: Michelle is responsible for directing and coordinating the activities of the Absence & Disability Program and P & C claims management teams while ensuring superior delivery of claims services and product to the client. In addition, she is responsible for oversight of continuing education requirements of the claims specialists and ensuring that staff members remain in compliance with regulatory and company standards.

As a licensed adjuster for the last 15 years, she has worked in all aspects of claims management; data entry, policy review, salvage/subrogation, designing a claims system, managing workers’ compensation within multiple states, and overseeing a wonderful group of claims professionals.

YEARS IN INDUSTRY: 32

JOB HIGHLIGHTS: The people! Working within the insurance industry provides you with never-ending opportunities to meet and work with new people. The industry also provides you growth and the ability to continue learning. Each day brings new information or a new challenge.  There is never a dull moment when working in this industry.

PERSONAL INTERESTS: Mom of 2 sons | Golf | Concerts | Camping | Tropical Vacations

FAVORITE QUOTE: Write it on your heart that every day is the best day in the year. – Ralph Waldo Emerson

Dawn Steadman

Experience:  Dawn began her career with The FDI Group of companies in 2022 as Vice President of Claims at SCA.

Joining the insurance industry in 1988 as a claims assistant with Hewitt, Coleman & Associates, she was promoted to Claims Adjuster and then to Senior Claims Adjuster. She handled workers’ compensation claims for municipal, retail, textile, industrial, trucking, and agricultural clients for 22 years until she joined SCA as the Vice President of Claims in 2010 and assisted in establishing and growing the claims operation.

Dawn earned her Bachelor of Arts degree from North Carolina State University in 1988. She is a licensed adjuster in North Carolina, South Carolina, Georgia, and Delaware and handles and supervises claims in multiple jurisdictions.

Specialty:  Dawn is responsible for supervising claims staff along with claims management from investigation to resolution, including coordination of medical treatment and litigation activity.

She testifies at Industrial Commission hearings, participates in mediated settlement conferences, and gives instructional seminars on industry-related topics. She has been a national speaker at the Self Insurance Institute and published an article in Risk Financing Perspective, “Understanding Third Party Claims Service Costs,” in 2011. She is currently serving as the Vice President of the North Carolina Self-Insurers Association.

Years in Industry:  34

Job Highlights:  Helping people navigate the complex workers’ compensation system by showing compassion, understanding, and delivering excellent service to injured workers and clients. In this ever-changing, high-tech insurance world, she has not lost touch with the fact that clients need someone to know their industry and to work with them as a partner rather than just an administrator.

Personal Interests:  Wife, mom of two daughters, sports enthusiast, travel, church activities

Favorite Quote:  “If you are too big to do the little things, you are too little to do big things.” – Jentezen Franklin

Sherry Loftis

Bio Coming Soon

Marcelle Norgan

EXPERIENCE: Marci leads a strong team of registered nurses and technical bill review analysts who are focused on reviewing medical bills for proper coding practices with an emphasis on the level of service, appropriate treatment, and relatedness to the injuries reported. This comprehensive analysis approach to bill review allows us to consistently achieve and exceed expectations in medical cost containment.

Marci has 23 years of nursing experience and offers a wealth of knowledge to our clients in the Workers’ Compensation and Auto PIP arenas. Prior to joining ManageAbility, Marci was a Nurse Auditor for MedAudit Services for 10 years. She has extensive experience reviewing Auto PIP and Workers’ Compensation claims for aberrant billing practices utilizing CPT and HCPCS coding rules, NCCI edits, ODG and surgical coding guidelines as well as medical policy research. She also specialized in the composition of in-depth record review reports and comprehensive comparison spreadsheets when necessary.

SPECIALTY: Expertise in external auditing, with focus on Workers’ Compensation and Auto PIP.  As a registered nurse licensed in the state of Michigan, she holds a Certified Professional Coder (CPC) certification from the American Association of Professional Coders (AAPC) and is currently working on the Certified Professional Medical Auditor (CPMA) certification through AAPC as well. Additionally, Marci has been an active member of Michigan Association of Healthcare Auditors (MAHA) since 2007 and has served as the President of this non-profit organization since the spring of 2011.

YEARS IN INDUSTRY: 30

JOB HIGHLIGHTS: There are several aspects of this job to enjoy. Oftentimes reading complex medical records to determine relatedness and/or to create a detailed report for a litigated claim and researching modalities, therapies, and treatments is such a rewarding experience.

PERSONAL INTERESTS: Wife | Mom of 2 | Reading | Cooking | Family & Friends | Camping | Boating | Traveling | Riding | Hiking

FAVORITE QUOTE: Carpe Diem – Horace, Roman Poet

Kelly Ridenour, AS

EXPERIENCE: Kelly has over 25 years of experience within the financial aspect of the insurance industry. She has enjoyed the past 18 years specifically in Workers’ Compensation, with 15 years in the TPA division. Kelly joined CompOne Administrators in 2010 as Operations Supervisor, where she enjoys coaching and motivating employees by providing opportunities that enhance strength, while also ensuring the quality control and integrity of each client checking account is of her utmost priority. As a graduate of Davenport University, she holds an Associates of Science Degree in Business Administration.

Her career began in 1993 as a Print Buyer, representing an internationally based insurance/financial planning organization; holding the responsibility of managing a purchasing budget of over 12 million dollars annually. In 2004, she joined the Workers’ Compensation line of insurance, continuing her experience within the financial field of business. Additionally, she also administered the Assigned Risk field of insurance.

SPECIALTY: Certified with a completion of the Workers’ Compensation Law Training Course through Michigan State University. Additionally, the liaison for the State of Michigan Assessments and SET invoicing, as the contact for State renewal reporting. Currently overseeing the integrity of multiple client loss-fund bank accounts, exceeding millions of dollars daily. She administers the process of obtaining funding for court-ordered agreements, client loss-fund reimbursements, as well as claim check issuance and disbursement.

YEARS IN INDUSTRY: 27

JOB HIGHLIGHTS: Being appointed the Ambassador Program Representative, coaching and mentoring newly hired team-members, as well as authored in-depth training plans and manuals for employee use was a treasured opportunity. Working with and assisting the growth of fellow team members has always been a great joy.

PERSONAL INTERESTS: Wife | Mom of 1 | Family & Friends | Boating | Travel

FAVORITE QUOTE: I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. – Maya Angelou